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AVAD’s Hosted VoIP Call Center supports both individual as well as distributed multi-site call centers to act as a single virtual call center, regardless of geographic location. AVAD Hosted VoIP – Contact center solutions is comprised of features from the Hosted VoIP platform in addition to Agent and Supervisor client applications. These features, when configured [...]

Last month, the Chinese Ministry of Industry issued a notice calling they will begin cracking down and ban “illegal VoIP” phone services in China. The announcement, which many believe is designed to protect the interests of State-owned telecom carriers, has, as you can imagine, caused concerns that VoIP companies such as Skype will be forced [...]

By now, you have probably heard all of the hype about how Voice over IP can enhance your business, save you big money and solve the entire world’s problem. You may even have considered jumping in yourself. Before you jump in and commit your company’s valuable resources, you need to have a clear understanding of [...]

What is the best way to find a VoIP provider that you can afford? is the question always in our mind, when selecting VoIP provider. I know as well as anyone this can be a very daunting task. There are a number of VoIP providers to choose from, so the task of deciding should be [...]

To the average small business, VoIP may seem like an esoteric technology that will be difficult to adopt. In fact, nothing could be further from the truth. Company telephone equipment doesn’t become obsolete. Although there are dedicated Voip broadband phone, the system can be used with traditional telephones. The operation of the phone system is [...]

In today’s turbulent economy, wise business owners must review their operational costs and cut down on overhead. Small business VoIP solutions allow business owners to pay one low price for their telecom service without compromising the important features they require in their office. Compare reputable and respected voice over internet protocol services providers offering digital [...]

If you are like most businesses, the answer lies somewhere between ambivalence and total disdain. All small business owners know the importance of low cost overhead. Working smart with your money has never been more important than it is in today’s economy. A very efficient way for small businesses to save huge dollars is by [...]

The most threatening attacks for small business VoIP provider and enterprises are those that can degrade the quality of voice, thus rendering the service useless. The simplest way to achieve voice quality degradation is through Denial of Service (DoS) and Distributed Denial of Service (DDoS) attacks. VoIP communication brings another dimension into the security challenge [...]

Prior to the introduction of Voice over IP, businesses had few choices and were generally paying too much for business phone service. The only option was the local phone company and voice over internet protocol providers in USA. If you’re a smart businessperson, you’re probably always looking for new ways to maximize efficiency and minimize [...]

You may be wondering what VoIP is and how exactly it works. You may have heard the words Voip broadband phone before. Well essentially it’s some sort of software or hardware that lets you make calls over the internet. Because the calls are spending most of their time floating around as a digital signal handled [...]